The Spirit of the forest
Last Updated: July 2026
At MAH SPIRIT, we strive to ensure that every order arrives in perfect condition. If you need to make a return, please review our policies and procedures below.
1. Right of Withdrawal (14-Day Cooling-Off Period)
In compliance with European Union consumer protection directives, you have the legal right to cancel your order and return the products within fourteen (14) days from the date you, or a designated third party, physically receive the goods. You do not need to provide a justification for this return.
2. The "Sealed Bottle" Exception
Due to strict health, hygiene, and product safety regulations regarding consumable goods, your right of withdrawal is voided if the bottle has been opened, unsealed, or tampered with after delivery. We can only accept returns for items that are in their original, unopened transit condition.
3. How to Initiate a Return
To exercise your right of withdrawal, you must inform us of your decision before the 14-day period expires.
Email: Send a clear statement to contact@mahspirit.com including your order number, name, and the items you wish to return.
Packaging: Ensure the unsealed bottles are securely packaged in their original protective transit materials to prevent breakage.
Shipping: Send the package to our center at: MAH SPIRIT42 rue de Turbigo75003 Paris, France
4. Return Shipping Costs
Unless the item received was incorrect or physically damaged/defective upon arrival, the buyer is entirely responsible for all return shipping costs. We highly recommend using a trackable shipping service, as we cannot be held responsible for return packages lost in transit.
5. Refunds
Once your return is received and inspected to confirm the seals are intact, we will send you an email notification.Approved refunds will be processed within fourteen (14) days of us receiving the returned goods.The refund will include the total cost of the returned items and the standard outbound delivery costs you paid at the time of purchase.A credit will automatically be applied to your credit card or original method of payment.
6. Damaged or Defective Items
If your order arrives damaged, leaking, or contains the wrong product, please contact us immediately at contact@mahspirit.com. Include your order number and clear photographs of the damaged shipping box and the product. We will arrange for a replacement or a full refund, and we will cover all associated return shipping fees for defective items.